Genesys Telecom
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Genesys Telecom (RespOrg code IG) controls 81,105 US toll free numbers as of October 2026. That is up 77,486 (2141%) since March 2018. Resporgs.com files it under Call Center. Based in Dale City, CA.
Transfer network
How toll free numbers move between Genesys Telecom (IG) and other Resp Orgs, reconstructed from Somos registry snapshots. Larger nodes = more transfer volume; Genesys Telecom is highlighted. Open the full interactive map →
Scroll to zoom, drag to pan, drag a node to reposition.
- Website: https://www.genesys.com/ Domain since 1997 (29y)
- Phone: (888) 436-3797 via web search: genesys.com
At a glance
#124 of 207 oldest
Inventory by NPA
Click any NPA for total pool inventory across the industry.
By status
- WORKING 72,155, 89.0%
- TRANSIT 6,364, 7.8%
- RESERVED 2,572, 3.2%
Inventory age buckets
- 1–3 months 2,701, 3.4%
- 3–12 months 11,512, 14.6%
- 1–2 years 19,091, 24.2%
- 2–5 years 25,104, 31.9%
- 5+ years 13,747, 17.5%
Ages are measured from each number's last change in the Somos registry, that's the most recent activation, transfer, or status move. Not necessarily the date this RespOrg originally acquired it.
Request a manual history review of a specific toll free number →
Trajectory
Show monthly numbers
| Month | Inventory | Acquired | Harvested | Lost | From spare | To spare |
|---|---|---|---|---|---|---|
| 2018-03 | 3,619 | 0 | 0 | 0 | 0 | 0 |
| 2018-06 | 4,063 | 1,064 | 26 | 620 | 602 | 288 |
| 2018-09 | 4,483 | 1,115 | 11 | 695 | 607 | 189 |
| 2018-10 | 4,478 | 342 | 5 | 347 | 263 | 150 |
| 2018-11 | 4,572 | 361 | 0 | 267 | 227 | 101 |
| 2018-12 | 4,684 | 415 | 1 | 303 | 266 | 102 |
| 2019-01 | 5,137 | 737 | 9 | 284 | 400 | 93 |
| 2019-02 | 5,486 | 644 | 0 | 295 | 347 | 103 |
| 2019-03 | 5,409 | 396 | 0 | 473 | 248 | 327 |
| 2019-04 | 6,067 | 975 | 0 | 317 | 486 | 103 |
| 2019-05 | 6,326 | 568 | 0 | 309 | 472 | 89 |
| 2019-06 | 6,634 | 705 | 0 | 397 | 268 | 160 |
| 2019-08 | 6,821 | 956 | 2 | 769 | 497 | 554 |
| 2019-09 | 8,274 | 1,661 | 0 | 208 | 1,291 | 38 |
| 2019-10 | 9,054 | 1,036 | 1 | 256 | 561 | 58 |
| 2019-11 | 9,905 | 1,423 | 0 | 572 | 680 | 79 |
| 2019-12 | 11,124 | 1,590 | 1 | 371 | 452 | 128 |
| 2020-01 | 11,313 | 788 | 0 | 599 | 509 | 197 |
| 2020-02 | 11,650 | 879 | 0 | 542 | 718 | 137 |
| 2020-03 | 11,616 | 555 | 0 | 589 | 488 | 180 |
| 2020-04 | 12,230 | 1,354 | 0 | 740 | 1,201 | 111 |
| 2020-05 | 13,329 | 1,546 | 0 | 447 | 1,029 | 120 |
| 2020-06 | 13,345 | 1,075 | 0 | 1,059 | 678 | 381 |
| 2020-07 | 13,911 | 1,137 | 0 | 571 | 752 | 101 |
| 2020-08 | 15,379 | 2,118 | 0 | 650 | 756 | 158 |
| 2020-09 | 15,959 | 1,520 | 0 | 940 | 1,149 | 288 |
| 2020-10 | 19,524 | 4,362 | 0 | 797 | 1,287 | 76 |
| 2020-11 | 20,314 | 2,105 | 3 | 1,315 | 1,648 | 86 |
| 2020-12 | 20,197 | 1,479 | 1 | 1,596 | 1,059 | 723 |
| 2021-01 | 21,550 | 2,290 | 1 | 937 | 1,877 | 359 |
| 2021-02 | 22,127 | 1,928 | 66 | 1,351 | 1,135 | 315 |
| 2021-03 | 22,472 | 1,402 | 2 | 1,057 | 1,017 | 282 |
| 2021-04 | 23,282 | 1,777 | 4 | 967 | 1,172 | 127 |
| 2021-05 | 24,674 | 2,238 | 1 | 846 | 1,227 | 48 |
| 2022-05 | 32,599 | 11,922 | 111 | 3,997 | 5,810 | 512 |
| 2022-06 | 33,348 | 1,934 | 54 | 1,185 | 1,231 | 647 |
| 2022-07 | 34,481 | 2,073 | 14 | 940 | 1,443 | 626 |
| 2022-08 | 33,823 | 1,515 | 36 | 2,173 | 637 | 1,049 |
| 2022-09 | 35,151 | 2,192 | 27 | 864 | 779 | 748 |
| 2022-10 | 35,937 | 1,758 | 0 | 972 | 953 | 607 |
| 2022-11 | 36,116 | 1,296 | 0 | 1,117 | 1,079 | 624 |
| 2022-12 | 37,172 | 1,881 | 0 | 825 | 939 | 573 |
| 2023-01 | 37,002 | 1,303 | 16 | 1,473 | 851 | 671 |
| 2023-02 | 37,540 | 1,311 | 0 | 773 | 938 | 632 |
| 2023-03 | 37,726 | 1,464 | 0 | 1,278 | 1,165 | 626 |
| 2023-04 | 38,803 | 2,115 | 1 | 1,038 | 1,486 | 723 |
| 2023-05 | 40,562 | 2,583 | 0 | 824 | 1,277 | 666 |
| 2023-06 | 41,272 | 1,593 | 1 | 883 | 1,114 | 592 |
| 2023-07 | 34,481 | 5,228 | 39 | 12,019 | 1,336 | 4,469 |
| 2023-08 | 43,865 | 14,764 | 62 | 5,380 | 5,158 | 1,223 |
| 2023-09 | 45,537 | 2,573 | 1 | 901 | 1,086 | 634 |
| 2023-10 | 46,690 | 1,906 | 23 | 753 | 1,180 | 605 |
| 2023-11 | 48,354 | 2,494 | 24 | 830 | 1,078 | 719 |
| 2023-12 | 58,153 | 17,827 | 191 | 8,028 | 5,884 | 1,468 |
| 2024-02 | 51,574 | 8,288 | 138 | 14,867 | 1,745 | 5,118 |
| 2024-03 | 52,232 | 1,896 | 5 | 1,238 | 1,000 | 603 |
| 2024-04 | 52,384 | 1,391 | 1 | 1,239 | 786 | 22 |
| 2024-05 | 52,840 | 1,702 | 2 | 1,246 | 881 | 24 |
| 2024-06 | 53,709 | 2,042 | 70 | 1,173 | 973 | 0 |
| 2024-07 | 53,402 | 992 | 2 | 1,299 | 783 | 10 |
| 2024-08 | 54,396 | 1,869 | 0 | 875 | 1,241 | 33 |
| 2024-09 | 55,949 | 2,245 | 4 | 692 | 1,226 | 0 |
| 2024-10 | 57,378 | 2,508 | 3 | 1,079 | 961 | 0 |
| 2024-11 | 56,383 | 1,157 | 1 | 2,152 | 806 | 0 |
| 2024-12 | 57,427 | 1,561 | 0 | 517 | 1,057 | 14 |
| 2025-01 | 57,971 | 3,212 | 114 | 2,668 | 1,347 | 0 |
| 2025-02 | 58,792 | 1,521 | 1 | 700 | 1,078 | 0 |
| 2025-03 | 58,792 | 0 | 0 | 0 | 0 | 0 |
| 2025-04 | 59,402 | 1,368 | 25 | 758 | 1,028 | 0 |
| 2025-05 | 61,102 | 2,563 | 37 | 863 | 997 | 16 |
| 2025-06 | 61,777 | 1,924 | 8 | 1,249 | 1,064 | 0 |
| 2025-07 | 62,876 | 2,236 | 3 | 1,137 | 762 | 5 |
| 2025-08 | 64,957 | 2,795 | 21 | 714 | 945 | 0 |
| 2025-09 | 66,921 | 2,817 | 14 | 853 | 1,173 | 0 |
| 2025-10 | 67,167 | 1,447 | 4 | 1,201 | 1,242 | 3 |
| 2025-11 | 67,876 | 1,878 | 0 | 1,169 | 1,526 | 0 |
| 2025-12 | 67,105 | 1,545 | 1 | 2,316 | 1,259 | 0 |
| 2026-01 | 69,916 | 4,184 | 10 | 1,373 | 2,975 | 0 |
| 2026-02 | 70,156 | 1,710 | 0 | 1,470 | 1,415 | 0 |
| 2026-03 | 70,444 | 1,481 | 0 | 1,193 | 1,309 | 0 |
| 2026-04 | 71,270 | 1,685 | 36 | 859 | 1,100 | 8 |
| 2026-05 | 72,597 | 2,366 | 125 | 1,039 | 1,772 | 0 |
| 2026-06 | 73,875 | 2,328 | 33 | 1,050 | 1,104 | 0 |
| 2026-07 | 74,888 | 2,242 | 13 | 1,229 | 983 | 0 |
| 2026-08 | 76,280 | 2,472 | 352 | 1,080 | 1,137 | 1 |
| 2026-09 | 77,751 | 2,679 | 168 | 1,208 | 1,762 | 5 |
| 2026-10 | 81,105 | 5,518 | 217 | 2,164 | 4,558 | 3 |
Flow patterns (42-month cumulative)
Inbound (numbers acquired)
| Direct transfer from another RespOrg | 278,895.0 |
| Harvested from disconnect pool | 6,426.0 |
| First assigned from spare pool | 308,364.0 |
| Reactivated own disconnects | 6.0 |
Outbound (numbers lost)
| Direct transfer to another RespOrg | 359,496.0 |
| Standard disconnect aging process (3+ months in DISC) | 2 |
| Abbreviated disconnect period (1–2 months in DISC) | 18 |
| Released directly to spare pool | 122,120.0 |
Of the 20 disconnect episodes this RespOrg has sent through aging, 90% were abbreviated (1–2 snapshots in DISC status). That's a strong early-disconnector signal, this RespOrg routinely releases numbers before the full 3–4 month aging window. Worth checking daily for vanity drops.
Top direct-transfer sources (INto IG)
| JY | 10,210.0 | Bandwidth |
| AT | 10,202.0 | AT&T |
| KS | 7,524.0 | Lumen Technologies (Lumen) |
| LG | 5,993.0 | Lumen Technologies (Lumen) |
| AU | 5,509.0 | NumHub |
| VZ | 5,159.0 | Verizon Business (Verizon) |
| LE | 4,439.0 | Intelepeer |
| BC | 3,849.0 | Incontact (Nice) |
| RS | 3,462.0 | AccessLine |
| BP | 3,419.0 | Five 9, Inc. |
Top direct-transfer destinations (OUT of IG)
| GA | 11,883.0 | Comet Media |
| JY | 10,952.0 | Bandwidth |
| AU | 3,613.0 | NumHub |
| VZ | 3,610.0 | Verizon Business (Verizon) |
| KS | 3,025.0 | Lumen Technologies (Lumen) |
| AT | 2,908.0 | AT&T |
| SO | 2,604.0 | Signal One |
| MY | 2,517.0 | Mayfair Communication (Primetel) |
| IU | 2,304.0 | Interactive RespOrg Management |
| TW | 2,254.0 | Twilio |
Summary
An overly politically correct Call Center service "delivering leading customer experiences" through the cloud and across all channels.
Top vanity holdings
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