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Call Center

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Call Center

This isn't just Call Centers, but Call Center Software and platforms.

Category at a glance

Member RespOrgs
31
Combined inventory (2026-04)
2,563,776
4-year change
-218,042
-7.8% · 2018-03 → 2026-04
Category Opportunism Index
1.02%
Harvested 62,674 / acquired 6,149,463

Members by inventory share

About this category

Call centers have come a long way. This is also call center platforms and technology. It's full of buzz words about customer experiences and AI etc.

Members (31)

# Code Name Active numbers Vanity % Median age (months)
1 YV Invoca 1,288,605 9.6% 54
2 BP Five 9, Inc. 510,423 14.6% 19
3 JE Sinch 156,544 14.5% 24
4 LE Intelepeer 147,958 16.2% 33
5 IY Intelemedia 79,905 9.8% 78
6 IG Genesys Telecom 71,270 16.0% 25
7 LL Plivo 64,067 9.8% 42
8 OM Intrado Communications 63,757 13.1% 22
9 LF LiveVox 52,682 11.2% 29
10 YU NobelBiz 31,802 14.5% 61
11 II Ignite 30,008 3.1% 36
12 VX Voxeo Corp 27,223 16.3% 10
13 QV Teleperformance 13,061 5.7% 93
14 DW AVOXI 11,263 24.8% 19
15 QK ASD INC 7,761 15.1% 11
16 VJ Custom Teleconnect 3,222 13.7% 233
17 MD BluIP 2,676 22.6% 69
18 MS Verint Americas Inc. 1,259 17.2% 76
19 Dialoga Group LLC AH Dialoga Group LLC 145 40.0% 106
20 BY Bright Pattern, Inc 34 10.0% 42
21 FW Flowroute 15 — —
22 PQ Intelliverse 14 — —
23 GX Grupo NGN 14 — —
24 CV West Corp 14 — —
25 RF ServiceTitan 14 — —
26 MW Zoom 14 — —
27 XT Nextiva 14 — —
28 UV Intelepeer 12 — —
29 YC Marchex 0 — —
30 EQ West Corp 0 — —
31 AK Swiftreach Networks 0 — —

Combined trajectory (all members)

MonthInventoryAcquiredHarvestedLost
2018-03 2,781,818 0 0 0
2018-06 2,840,648 86,841 490 28,011
2018-09 2,924,859 131,381 898 47,170
2018-10 2,930,881 10,392 7 4,370
2018-11 2,926,087 33,637 2 38,431
2018-12 2,960,991 45,336 1 10,432
2019-01 2,960,709 23,442 11 23,724
2019-02 3,011,803 95,442 0 44,348
2019-03 3,054,949 56,080 0 12,934
2019-04 3,084,625 64,112 9 34,436
2019-05 2,980,342 62,494 2 166,777
2019-06 2,991,231 31,424 0 20,535
2019-08 2,799,069 53,546 3 245,708
2019-09 2,988,338 206,629 13 17,360
2019-10 2,982,403 21,329 1 27,264
2019-11 2,987,303 21,196 0 16,296
2019-12 2,973,800 44,288 1 57,791
2020-01 2,968,444 12,968 1 18,324
2020-02 2,968,451 58,768 2 58,761
2020-03 2,994,580 42,215 3 16,086
2020-04 2,951,067 36,990 2 80,503
2020-05 2,946,847 27,425 3 31,645
2020-06 2,965,344 60,358 3 41,861
2020-07 2,940,440 49,203 16 74,107
2020-08 2,946,050 63,655 2 58,045
2020-09 2,962,959 24,649 2 7,740
2020-10 3,052,995 100,261 95 10,225
2020-11 3,110,854 110,369 2,141 52,510
2020-12 3,164,332 60,011 53 6,533
2021-01 3,168,103 12,463 19 8,692
2021-02 3,158,174 22,564 128 32,493
2021-03 3,214,349 71,660 6 15,485
2021-04 3,279,457 102,984 63 37,876
2021-05 3,296,783 28,830 45 11,504
2022-05 4,278,098 1,282,877 6,975 301,562
2022-06 4,301,437 81,648 274 58,309
2022-07 4,265,569 16,019 155 51,887
2022-08 4,201,895 66,544 394 130,218
2022-09 4,199,930 93,937 490 95,902
2022-10 4,165,022 13,661 2 48,569
2022-11 4,143,839 20,773 71 41,956
2022-12 4,083,286 31,321 27 91,874
2023-01 4,060,901 16,622 16 39,007
2023-02 3,949,596 19,623 0 130,928
2023-03 3,962,883 46,937 0 33,650
2023-04 3,990,911 56,686 17 28,658
2023-05 3,981,478 17,505 53 26,938
2023-06 3,917,110 16,833 135 81,201
2023-07 4,265,569 696,527 1,831 348,068
2023-08 3,527,191 370,525 3,281 1,108,903
2023-09 3,537,480 34,055 2 23,766
2023-10 3,531,048 10,444 24 16,876
2023-11 3,493,410 29,817 110 67,455
2023-12 2,961,788 227,242 2,702 758,864
2024-02 3,447,129 616,054 36,286 130,713
2024-03 3,406,319 13,590 5 54,400
2024-04 3,276,138 9,506 3 139,687
2024-05 2,969,117 7,195 4 314,216
2024-06 2,969,998 10,155 176 9,274
2024-07 2,912,175 3,366 16 61,189
2024-08 2,891,024 11,402 13 32,553
2024-09 2,897,191 8,836 4 2,669
2024-10 2,956,775 65,951 5 6,367
2024-11 2,957,709 8,599 2 7,665
2024-12 2,957,069 4,367 1 5,007
2025-01 2,947,580 53,739 515 63,228
2025-02 2,970,672 26,676 2 3,584
2025-03 2,970,672 0 0 0
2025-04 2,851,893 25,506 33 144,285
2025-05 2,759,694 17,105 157 109,304
2025-06 2,750,776 8,148 59 17,066
2025-07 2,708,756 9,040 64 51,060
2025-08 2,663,901 7,583 279 52,438
2025-09 2,658,291 5,815 266 11,425
2025-10 2,709,911 56,616 3,907 4,996
2025-11 2,732,753 51,044 6 28,202
2025-12 2,711,767 10,960 1 31,946
2026-01 2,580,521 15,797 25 147,043
2026-02 2,593,592 16,132 4 3,061
2026-03 2,566,578 6,428 13 33,442
2026-04 2,563,776 57,315 247 60,117