RespOrg directory

Somos Help Desk

alias: formerly SMS/800

Resporg Services Group: Somos

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Somos Help Desk Somos Help Desk is the 24/7 customer support service provided by **Somos, Inc.**, a private corporation specializing in telecommunications registry management, including administration of the North American Numbering Plan (NANP) and the Tol… read more ↓

This Resp Org vs its group

Each line shows the percentage of its own starting level retained, so you compare the rate of change, not the absolute size. The group is larger in raw numbers (it contains Somos Help Desk plus its siblings); these lines only compare how fast each is changing. When Somos Help Desk sits above Somos it has shrunk less than its group overall (more resilient); below means it shrank more. A member holding steady while its group falls often means numbers are moving to siblings within the group, not being lost.

  • Group: Somos+10% · 112,188
  • Somos Help Desk+10% · 112,035
  • 100%125%150%175%200%225%250%275%300%325%350%375%400%425%450%475%500%525%550%575%2018-032022-122026-06Somos Help Desk: 110% of baseline (112,035 numbers now)Group: Somos: 110% of baseline (112,188 numbers now)

    Transfer network

    How toll free numbers move between Somos Help Desk (BR) and other Resp Orgs, reconstructed from Somos registry snapshots. Larger nodes = more transfer volume; Somos Help Desk is highlighted. Open the full interactive map →

    Scroll to zoom, drag to pan, drag a node to reposition.

    Transfer Funnel (acquired at a drop, then moved on) Off-hours fast pickup
    Somos Help Desk website screenshot
    Website, visit, full size
    Based in Denver, CO
    Based in Denver, CO, street view, full size
    Based in Denver, CO
    Based in Denver, CO, satellite, full size

    At a glance

    Active numbers
    112,035
    #51 of 481
    Change over 4 years
    +10,450
    +10.3% · #37 of 159
    Opportunism Index
    2.41%
    #77 of 320
    Vanity matches
    2.0%
    #205 of 206
    Median inventory age
    47 mo
    3.9 years since last change
    #82 of 206 oldest
    Sub-codes in use
    15
    BRRCC, BRD92, BR833, BRD01, BRD93, BRSAC +9

    Inventory by NPA

    Click any NPA for total pool inventory across the industry.

    By status

    • WORKING 52,133, 46.5%
    • UNAVAIL 49,620, 44.3%
    • DISCONN 10,266, 9.2%
    • TRANSIT 2, 0.0%

    Inventory age buckets

    • 1–3 months 4, 0.0%
    • 3–12 months 3,174, 6.1%
    • 1–2 years 9,000, 17.2%
    • 2–5 years 29,309, 56.0%
    • 5+ years 10,646, 20.3%

    Ages are measured from each number's last change in the Somos registry, that's the most recent activation, transfer, or status move. Not necessarily the date this RespOrg originally acquired it.

    Request a manual history review of a specific toll free number →

    Trajectory

    Total active inventory Numbers harvested from disconnect pool that month
    582K436K291K145K02018-032022-122026-06
    Show monthly numbers
    MonthInventoryAcquiredHarvestedLostFrom spareTo spare
    2018-03 101,585 0 0 0 0 0
    2018-06 255,413 153,913 18,837 85 0 0
    2018-09 541,275 285,893 0 31 0 1
    2018-10 551,200 9,932 0 7 0 0
    2018-11 581,921 30,739 0 18 1 0
    2018-12 350,771 42,590 0 273,740 0 137,684
    2019-01 355,897 5,142 0 16 0 1
    2019-02 355,901 4 0 0 0 0
    2019-03 355,866 2 0 37 1 0
    2019-04 355,851 2 0 17 1 0
    2019-05 355,836 4 0 19 3 1
    2019-06 355,854 20 0 2 0 0
    2019-08 347,537 2,067 0 10,384 37 10,347
    2019-09 357,815 10,366 0 88 10,366 1
    2019-10 287,791 4 0 70,028 0 0
    2019-11 238,944 25 0 48,872 2 0
    2019-12 122,324 5 1 116,625 0 0
    2020-01 120,287 2 0 2,039 2 1,635
    2020-02 118,620 13 0 1,680 12 1
    2020-03 118,942 357 62 35 102 1
    2020-04 120,048 1,277 0 171 0 9
    2020-05 119,982 6 0 72 2 0
    2020-06 120,817 842 0 7 2 0
    2020-07 122,098 1,286 0 5 0 1
    2020-08 122,090 6 0 14 0 0
    2020-09 120,805 1 0 1,286 0 2
    2020-10 120,832 42 0 15 0 0
    2020-11 121,806 1,689 0 715 2 0
    2020-12 120,551 6 0 1,261 2 0
    2021-01 120,623 101 0 29 1 1
    2021-02 120,620 0 0 3 0 0
    2021-03 120,615 16 0 21 1 0
    2021-04 259,318 140,362 0 1,659 1 0
    2021-05 259,260 2 0 60 1 0
    2022-05 125,440 7,559 1 141,379 2 94,574
    2022-06 115,084 75 0 10,431 0 0
    2022-07 115,021 3 1 66 0 0
    2022-08 114,893 14 0 142 0 1
    2022-09 114,983 91 0 1 0 0
    2022-10 114,981 2 0 4 2 0
    2022-11 115,002 23 0 2 0 0
    2022-12 114,947 4 0 59 4 1
    2023-01 114,930 0 0 17 0 3
    2023-02 114,915 1 0 16 1 0
    2023-03 114,928 14 0 1 0 0
    2023-04 114,928 0 0 0 0 0
    2023-05 114,954 26 0 0 1 0
    2023-06 115,734 808 0 28 1 0
    2023-07 115,021 184 0 897 14 3
    2023-08 115,735 933 0 219 3 13
    2023-09 117,470 1,750 0 15 0 0
    2023-10 116,677 15 0 808 0 0
    2023-11 116,875 242 0 44 0 15
    2023-12 116,578 1,819 0 2,116 2 95
    2024-02 115,130 372 6 1,820 77 2
    2024-03 114,890 1 0 241 0 0
    2024-04 224,878 110,017 0 29 109,999 0
    2024-05 224,907 30 0 1 0 0
    2024-06 224,909 2 1 0 1 0
    2024-07 225,144 279 0 44 0 0
    2024-08 225,158 16 0 2 1 0
    2024-09 226,912 1,757 0 3 1 0
    2024-10 226,892 0 0 20 0 5
    2024-11 116,917 40 0 110,015 1 109,995
    2024-12 116,605 1 0 313 0 0
    2025-01 114,807 0 0 1,798 0 0
    2025-02 116,629 1,822 1,781 0 0 0
    2025-03 116,629 0 0 0 0 0
    2025-04 123,536 6,940 0 33 0 0
    2025-05 122,290 131 0 1,377 0 0
    2025-06 121,847 0 0 443 0 0
    2025-07 121,847 0 0 0 0 0
    2025-08 121,834 0 0 13 0 0
    2025-09 114,922 15 0 6,927 2 0
    2025-10 141,085 26,176 0 13 0 0
    2025-11 141,071 1 0 15 0 0
    2025-12 132,160 0 0 8,911 0 0
    2026-01 127,872 13 0 4,301 0 0
    2026-02 127,872 0 0 0 0 0
    2026-03 101,759 16 0 26,129 1 0
    2026-04 101,804 47 0 2 2 1
    2026-05 112,070 10,266 0 0 0 0
    2026-06 112,035 0 0 35 0 0

    Flow patterns (42-month cumulative)

    Inbound (numbers acquired)

    Direct transfer from another RespOrg2,150,631.0
    Harvested from disconnect pool62,070.0
    First assigned from spare pool361,962.0
    Reactivated own disconnects0.0

    Outbound (numbers lost)

    Direct transfer to another RespOrg775,011.0
    Standard disconnect aging process (3+ months in DISC)317,657
    Abbreviated disconnect period (1–2 months in DISC)161,558
    Released directly to spare pool1,063,179.0

    Of the 479,215 disconnect episodes this RespOrg has sent through aging, 34% were abbreviated (1–2 snapshots in DISC status).

    Top direct-transfer sources (INto BR)

    UJ273,747.0UJ
    GG134,074.0GG
    KO93,826.0Call Delivery Systems
    PJ70,655.0Independent Resporg (ATLC)
    QI59,252.0Telnyx
    BL26,188.0Voyce
    AU11,793.0ATL Communications (ATLC)
    XR10,261.0SMARTTEL
    SQ7,338.0SQ
    AK6,928.0Swiftreach Networks (Kall8)

    Top direct-transfer destinations (OUT of BR)

    OD116,624.0Flotrax (Primetel)
    JD78,869.0Flotrax (Primetel)
    HU39,997.0Flotrax (Primetel)
    NX10,404.0Verizon
    MC3,100.0MCI (Verizon)
    UD1,500.0Lightyear Network Solutions (Fusion Connect)
    MY1,180.0Mayfair Communication (Primetel)
    UW1,088.0Qwest (Lumen)
    AL910.0Lumen Technologies (Lumen)
    IW702.0Call8 (Kall8)

    Summary

    Somos uses BR resporg IDs for a variety of different things. BRD means it's with a disconnected resporg, in the process of closing down. BR833 is for the 16,000 833 numbers left over and now stuck in Limbo after the failed 833 auction. Some other numbers are just held because of disputes between resporgs. If a number is on BR* you probably won't be able to get it from Somos but it might be worth continuing to monitor.

    About Somos Help Desk

    Somos Help Desk is the 24/7 customer support service provided by **Somos, Inc.**, a private corporation specializing in telecommunications registry management, including administration of the North American Numbering Plan (NANP) and the Toll-Free Numbering (TFN) registry as the designated RespOrg administrator (code: BRSAC).[1][2][5] Somos, Inc., formerly SMS/800 Inc., is headquartered at One Tower Center Blvd, Suite 800, East Brunswick, NJ 08816, with additional offices in Herndon, VA, Westford, MA, and Littleton, CO (near Denver); it was founded prior to 2019 when it assumed NANPA duties from NeuStar.[1][5] The company manages over 7 billion phone numbers across North America and serves RespOrgs via web portals, training, and support.[3][4][5]

    Toll free / RespOrg activity: Somos, Inc. (RespOrg code BRSAC) administers the SMS/800 database for RespOrgs and toll-free number assignments in the NANP, as designated by the FCC; the Help Desk supports RespOrgs with TFNRegistry services 24/7 via phone (844.439.7666), text, chat, and email.[2][5]

    AI-generated summary (confidence: high), last updated 2026-04-30. Verify against primary sources before quoting.

    Top vanity holdings

    Recent news (1)

    • Somos Revolutionizes How Phone Number Assets are Managed and Protected with RealBrand 2024-03-18

      Somos launched RealBrand, a new solution to enhance management and protection of phone number assets, providing advanced tools for brand protection in telecommunications. RealBrand aims to revolutionize how phone number assets are managed and protected.

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