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Incontact

VOIP Service Group: Nice

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Incontact inContact (now NICE inContact) is a leading provider of cloud-based contact center software, offering platforms like CXone for omnichannel routing, workforce optimization, analytics, automation, and AI on an open cloud foundation[1][2][4]. … read more ↓

This Resp Org vs its group

Each line shows the percentage of its own starting level retained, so you compare the rate of change, not the absolute size. The group is larger in raw numbers (it contains Incontact plus its siblings); these lines only compare how fast each is changing. When Incontact sits above Nice it has shrunk less than its group overall (more resilient); below means it shrank more. A member holding steady while its group falls often means numbers are moving to siblings within the group, not being lost.

  • Group: Nice-44% · 272,590
  • Incontact-44% · 272,579
    • 50%75%100%125%2018-032022-122026-06Incontact: 56% of baseline (272,579 numbers now)Group: Nice: 56% of baseline (272,590 numbers now)

    Transfer network

    How toll free numbers move between Incontact (BC) and other Resp Orgs, reconstructed from Somos registry snapshots. Larger nodes = more transfer volume; Incontact is highlighted. Open the full interactive map →

    Scroll to zoom, drag to pan, drag a node to reposition.

    Transfer Funnel (acquired at a drop, then moved on) Off-hours fast pickup
    Incontact website screenshot
    Website, visit, full size
    Based in Midvale, UT
    Based in Midvale, UT, street view, full size
    Based in Midvale, UT
    Based in Midvale, UT, satellite, full size

    At a glance

    Active numbers
    272,579
    #30 of 481
    Change over 4 years
    -213,318
    -43.9% · #142 of 159
    Opportunism Index
    0.57%
    #148 of 320
    Vanity matches
    16.9%
    #163 of 206
    Median inventory age
    51 mo
    4.2 years since last change
    #71 of 206 oldest
    Sub-codes in use
    15
    BCU46, BCU05, BCU88, BCU04, BCU01, BCU06 +9

    Inventory by NPA

    38,317
    800
    29,465
    888
    23,167
    877
    30,939
    866
    59,518
    855
    35,813
    844
    55,360
    833

    Click any NPA for total pool inventory across the industry.

    By status

    • WORKING 268,162, 98.4%
    • DISCONN 4,399, 1.6%
    • UNAVAIL 4, 0.0%

    Inventory age buckets

    • 1–3 months 8,502, 3.0%
    • 3–12 months 29,528, 10.2%
    • 1–2 years 37,417, 13.0%
    • 2–5 years 70,648, 24.5%
    • 5+ years 122,067, 42.4%

    Ages are measured from each number's last change in the Somos registry, that's the most recent activation, transfer, or status move. Not necessarily the date this RespOrg originally acquired it.

    Request a manual history review of a specific toll free number →

    Trajectory

    Total active inventory Numbers harvested from disconnect pool that month
    498K373K249K124K02018-032022-122026-06
    Show monthly numbers
    MonthInventoryAcquiredHarvestedLostFrom spareTo spare
    2018-03 485,897 0 0 0 0 0
    2018-06 476,972 6,359 83 15,284 4,379 452
    2018-09 481,815 9,505 24 4,662 5,841 462
    2018-10 483,266 1,945 9 494 1,528 2
    2018-11 486,575 4,070 0 761 3,403 7
    2018-12 488,830 2,696 5 441 2,064 3
    2019-01 494,755 6,746 11 821 5,946 5
    2019-02 497,512 5,142 0 2,385 3,929 47
    2019-03 457,834 2,921 0 42,599 2,027 12
    2019-04 459,077 4,712 0 3,469 3,451 2
    2019-05 462,080 6,205 0 3,202 5,598 1
    2019-06 465,360 5,386 0 2,106 4,135 0
    2019-08 449,531 13,173 0 29,002 12,103 25,541
    2019-09 474,619 28,033 3 2,945 26,989 1,794
    2019-10 476,781 3,828 0 1,666 2,269 202
    2019-11 479,096 4,107 1 1,792 2,776 0
    2019-12 481,037 2,723 3 782 1,082 0
    2020-01 483,432 2,881 0 486 1,291 59
    2020-02 484,874 2,031 0 589 1,186 0
    2020-03 478,105 2,497 0 9,266 2,041 0
    2020-04 481,920 5,065 0 1,250 4,075 0
    2020-05 484,789 3,366 3 497 2,256 0
    2020-06 472,835 3,625 0 15,579 2,892 182
    2020-07 474,106 2,754 0 1,483 1,762 23
    2020-08 474,035 1,969 0 2,040 1,185 0
    2020-09 476,357 3,095 1 773 2,351 1
    2020-10 478,252 8,276 0 6,381 6,442 0
    2020-11 477,392 1,117 36 1,977 699 0
    2020-12 480,360 3,714 3 746 2,299 53
    2021-01 419,642 3,563 0 64,281 2,306 113
    2021-02 422,299 7,326 15 4,669 6,344 2
    2021-03 421,430 1,839 0 2,708 1,209 332
    2021-04 422,188 2,762 1 2,004 2,145 9
    2021-05 420,290 5,981 0 7,879 2,549 2
    2022-05 444,573 39,758 226 15,475 17,426 4,263
    2022-06 446,365 2,517 136 725 1,298 214
    2022-07 448,998 3,722 25 1,089 1,753 0
    2022-08 451,009 2,860 1 849 1,530 160
    2022-09 450,703 2,940 12 3,246 1,319 208
    2022-10 454,809 5,129 4 1,023 3,444 107
    2022-11 455,057 2,867 3 2,619 1,574 499
    2022-12 456,133 1,910 0 834 1,085 282
    2023-01 456,552 940 16 521 502 0
    2023-02 457,321 1,342 0 573 594 6
    2023-03 459,363 2,919 0 877 2,251 29
    2023-04 460,559 3,492 2 2,296 1,664 6
    2023-05 462,407 2,282 6 434 2,034 11
    2023-06 464,246 3,214 0 1,375 2,187 218
    2023-07 448,998 13,203 23 28,451 2,461 12,323
    2023-08 466,588 31,726 321 14,136 14,282 2,387
    2023-09 465,537 1,898 1 2,949 1,643 0
    2023-10 465,331 6,183 2 6,389 2,281 265
    2023-11 478,632 13,907 13 606 12,922 16
    2023-12 340,398 43,788 367 182,022 16,210 76,757
    2024-02 316,263 12,599 229 36,734 2,900 13,194
    2024-03 315,096 1,229 0 2,396 415 62
    2024-04 317,413 3,575 1 1,258 1,344 0
    2024-05 318,753 3,072 4 1,732 1,432 0
    2024-06 319,919 3,458 328 2,292 2,133 0
    2024-07 320,055 963 1 827 549 0
    2024-08 321,682 2,530 0 903 1,798 2
    2024-09 323,804 2,764 1 642 1,278 0
    2024-10 337,050 13,394 56 148 3,486 0
    2024-11 339,202 3,304 0 1,152 1,699 0
    2024-12 340,350 1,557 0 409 740 0
    2025-01 342,508 4,092 26 1,934 2,149 0
    2025-02 342,786 2,412 1 2,134 950 0
    2025-03 342,786 0 0 0 0 0
    2025-04 340,345 1,086 3 3,527 533 0
    2025-05 343,465 5,054 29 1,934 4,256 0
    2025-06 343,699 2,168 24 1,934 1,236 0
    2025-07 348,638 7,159 18 2,220 1,485 0
    2025-08 349,273 2,217 53 1,582 2,023 0
    2025-09 351,986 6,217 19 3,504 3,000 1
    2025-10 335,167 2,600 89 19,419 2,107 0
    2025-11 335,221 2,903 1 2,849 2,463 0
    2025-12 328,054 1,810 0 8,977 465 0
    2026-01 318,299 923 2 10,678 431 0
    2026-02 288,732 2,093 0 31,660 1,141 0
    2026-03 274,734 2,333 1 16,331 1,223 1
    2026-04 266,052 2,035 21 10,717 716 773
    2026-05 271,452 6,508 207 1,108 4,630 0
    2026-06 272,579 1,591 124 464 849 0

    Flow patterns (42-month cumulative)

    Inbound (numbers acquired)

    Direct transfer from another RespOrg565,854.0
    Harvested from disconnect pool7,782.0
    First assigned from spare pool799,329.0
    Reactivated own disconnects26,721.0

    Outbound (numbers lost)

    Direct transfer to another RespOrg1,231,740.0
    Standard disconnect aging process (3+ months in DISC)285,084
    Abbreviated disconnect period (1–2 months in DISC)43,714
    Released directly to spare pool564,360.0

    Of the 328,798 disconnect episodes this RespOrg has sent through aging, 13% were abbreviated (1–2 snapshots in DISC status). This RespOrg lets most numbers age the full 3–4 months before release, normal pattern.

    Top direct-transfer sources (INto BC)

    RB26,378.0RingCentral
    JY21,618.0Bandwidth
    AT19,998.0AT&T
    GA13,867.0Comet Media
    VZ10,923.0Verizon Business (Verizon)
    AU8,980.0ATL Communications (ATLC)
    LG8,198.0Lumen Technologies (Lumen)
    KS6,648.0Lumen Technologies (Lumen)
    BP5,399.0Five 9, Inc.
    TW5,226.0Twilio

    Top direct-transfer destinations (OUT of BC)

    GA59,655.0Comet Media
    JY40,534.0Bandwidth
    SO23,106.0Signal One
    KS19,376.0Lumen Technologies (Lumen)
    BP16,694.0Five 9, Inc.
    IU14,733.0Interactive RespOrg Management
    TW14,571.0Twilio
    RB12,874.0RingCentral
    OM8,886.0Intrado Communications (Intrado)
    YW8,426.0YTel

    Summary

    Incontact.com was down but now goes to Nice.com. I couldn't find a press release about it at nice, but there was a login page or two that implied they had become Nice, which is a VOIP service.

    About Incontact

    inContact (now NICE inContact) is a leading provider of cloud-based contact center software, offering platforms like CXone for omnichannel routing, workforce optimization, analytics, automation, and AI on an open cloud foundation[1][2][4]. It was founded as UCN Inc. (later rebranded inContact) and acquired by NICE Systems (now NICE Ltd.), a publicly traded company (NASDAQ: NICE), with headquarters originally in Salt Lake City/Midvale, UT[1][2]. The company had approximately 425 employees and $89M revenue in 2011, serving over 1,000 implementations with 60,000 agents handling 11+ billion calls annually[1].

    Affiliations: Subsidiary of NICE Ltd. (NASDAQ: NICE). Formerly known as UCN Inc.[2][4]

    Toll free / RespOrg activity: No specific news or details found regarding toll-free or RespOrg activity.

    AI-generated summary (confidence: medium), last updated 2026-04-30. Verify against primary sources before quoting.

    Top vanity holdings

    800LEADERS 800LEADERS 877VITANGO 877TITANIM 877OUTDOOR 800COASTAL 800PRESENT 800PRESENT 800PROFILE 800PROFILE 800FINEART 800FINE ART 888NATURES 800NATURES 800NATURES 888NATURES 877NATURES 877NATURES 800CASTNOO 800CARTOON 866EYEBASE 866HAMINGO 866EYECARE 800FINEART 800PILLOWS 800LOBSTER 800KMASTER 877HOLLAND 800LEADERS 844COMPASS 800CONTACT 844CONTACT 888CONTACT 866CONTACT 877CONTACT 866CURRENT 877COMPUTING 877VITAMIN 800HEARUSA 800HEARUSA 888RUNNING 833PROFILI 833PROFILI 800AIRCOMP 800CIRCOMP 877MEMBERS 800HIEVCAR 866BLOFUDS 866 855SOLIRIS 833MTHERMO 833MTHERMO 833VON BOCH 833VON BOCH 888MENOTNO 866BABERTI 866BABERTI 833YIDERBO 800ALANJOB 844WAXOFAZ

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